Bookstore Return Policy

Customers can complete returns at any Madison College campus within the return period specified for that item. If you cannot complete your return in-store, you may send the return, with the original packing slip/receipt, to:

Madison College Bookstore 
Attn: Returns
1701 Wright St
Madison, WI 53704

In most cases, returns are made in the original form of payment.

Online orders of textbooks and merchandise not picked up within 15 days* from the order date will be refunded.

Course Material Returns

Customers can receive refunds for purchased (non-rental) course materials within 15 days from the date of purchase or start of class if:

• You have a receipt (paper, electronic or the packing list).
• If you do not have a receipt, please contact us at https://madisoncollegebookstore.com/Contact  and we may be able to find it for you.
• Items are in original purchase condition (clean, no marks/writing or damage).
• Software, CDs, access codes, and electronic merchandise are intact and unopened.
• Shrink-wrapped or packaged items contain all pieces.
  
  

Other Merchandise Returns and Exchanges

Customers can return (or exchange based on availability) non-course material purchases within 30 days of the purchase date if:

• You have a receipt (paper, electronic or the packing list).
• If you do not have a receipt, please contact us at https://madisoncollegebookstore.com/Contact  and we may be able to find it for you.
• Items are in original purchase condition (no damage).
• Software, CDs, and electronic merchandise are intact and unopened.
• Shrink-wrapped or packaged items contain all pieces.
• Clothing tags are intact.

**Clearance items are non-returnable.

Defective Items

A refund or exchange may be issued at the discretion of the bookstore for defective, non-warranty items.

If your item has a manufacturer’s warranty, contact the manufacturer directly for replacement or refund.